Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the PianistDesk websites and application. Please read them carefully. By accessing or using the Service, you agree to these Terms; if you do not agree, do not use the Service.

1. Agreement & precedence

PianistDesk is provided to schools under a subscription. Where a school and PianistDesk have signed an order form, master services agreement, or data processing addendum (together, the “Master Agreement”), that Master Agreement governs that school’s use of the Service and prevails over these Terms to the extent of any conflict. These Terms apply to everyone who uses the Service — including coordinators, students, and visitors — and supplement, but do not replace, a Master Agreement.

2. Definitions

• “Service” means the PianistDesk websites (including pianistdesk.com) and the PianistDesk application.
• “School” means the educational institution that subscribes to the Service.
• “Authorized User” means a coordinator, staff member, or student the School permits to access the Service.
• “School Data” means the content and information submitted to or generated in the Service by or for a School and its Authorized Users — including profiles, requests, repertoire, uploaded scores, pairings, and schedules.
• “you” means the person or entity using the Service.

3. Accounts & eligibility

Access to the application is limited to Authorized Users of a subscribing School, and sign-in is restricted to a School’s registered email domains. Coordinators sign in with an email and password; students sign in with a one-time code sent to their school email. You must:

• provide accurate information and keep it current;
• keep your credentials and one-time codes confidential and not share your account; and
• notify us promptly at hello@pianistdesk.com of any unauthorized use of your account.

You are responsible for activity under your account. If you use the Service on behalf of a School, you represent that you are authorized to do so and to bind that School to these Terms.

4. License to use the Service

Subject to these Terms and any applicable Master Agreement, PianistDesk grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your School’s internal coordination of collaborative pianists, for the duration of the subscription. You acquire no rights in the Service other than this license.

You will not, and will not permit anyone to:

• copy, modify, translate, or create derivative works of the Service, or resell, rent, lease, or otherwise make it available to third parties;
• reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law;
• remove or alter any proprietary notices, or use our names, logos, or trademarks without permission;
• access the Service to build or benchmark a competing product, or to copy its features or design;
• use the Service in violation of applicable law or in a way that infringes the rights of others.

5. Acceptable use

When using the Service, you will not:

• upload or transmit content that is unlawful, infringing, defamatory, or that you do not have the right to share — including sheet music or other materials you are not licensed to upload;
• introduce malware, attempt to gain unauthorized access to the Service, other accounts, or other Schools’ data, or probe, scan, or test the vulnerability of the Service without authorization;
• interfere with or disrupt the integrity or performance of the Service, or impose an unreasonable load on it (including automated scraping or bulk requests);
• use the Service to send unsolicited communications or to harass any person; or
• misrepresent your identity or affiliation.

You are responsible for ensuring you hold any rights or licenses necessary for scores and other materials you upload. We may remove content or suspend access that we reasonably believe violates these Terms.

6. School data & ownership

As between you and PianistDesk, the School owns all School Data. You grant PianistDesk a limited, worldwide, non-exclusive license to host, process, transmit, and display School Data solely to provide, secure, and support the Service, and as otherwise instructed by the School. We do not sell School Data and do not use it for advertising or to train AI models. Our handling of personal information within School Data is described in our Privacy Policy and any applicable data processing addendum.

You are responsible for the accuracy, quality, and legality of School Data and for obtaining the rights and consents needed to provide it to us. The School may export its data through the Service’s export features at any time during the subscription.

7. Student data & privacy

Where the Service is used to process student education records, PianistDesk acts as the School’s service provider and, for U.S. schools subject to FERPA, as a school officialwith a legitimate educational interest, under the School’s direct control and only for authorized purposes. Our commitments regarding student and school data — including FERPA, retention, security, and subprocessors — are set out in the Privacy Policy, which is incorporated into these Terms by reference.

8. Our intellectual property

The Service, including its software, design, text, graphics, and the PianistDesk name and logo, is owned by PianistDesk and its licensors and is protected by intellectual property laws. Except for the license expressly granted in Section 4, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them to improve the Service, without obligation to you.

9. Fees

Pricing for the Service is provided to each School as an individual quote and is set out in the applicable order form or Master Agreement, which governs fees, payment terms, and renewals. The marketing site does not list prices. Unless the Master Agreement says otherwise, fees are non-refundable.

10. Availability & support

We aim to keep the Service available and reliable, but it is provided without a guarantee of uninterrupted availability except as may be stated in a Master Agreement. We may perform maintenance, and we may modify or discontinue features.

We provide support by email at hello@pianistdesk.com. Our target is to respond to support requests within 24 hours on business days. This is a response-time target, not a guaranteed resolution time, and any binding service levels are those stated in a Master Agreement.

11. Third-party services

The Service relies on third-party infrastructure and email providers (listed as subprocessors in our Privacy Policy) and may link to or interoperate with third-party tools such as calendar applications. We are not responsible for third-party services, and your use of them is governed by their own terms.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIANIST DESK AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT WHERE PROHIBITED BY LAW, PIANIST DESK’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY THE APPLICABLE SCHOOL FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS APPLY IN THE AGGREGATE AND DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. A MASTER AGREEMENT MAY SET DIFFERENT LIMITS, IN WHICH CASE THOSE APPLY TO THE RELEVANT SCHOOL.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless PianistDesk from and against claims, damages, and reasonable expenses (including legal fees) arising from your School Data, your use of the Service in breach of these Terms, or your violation of applicable law or the rights of a third party. Where you are a public institution that cannot lawfully provide such an indemnity, this section applies only to the extent permitted by law and the Master Agreement controls.

15. Term, suspension & termination

These Terms apply while you use the Service. A School’s subscription term is set in its Master Agreement. We may suspend or terminate access — in whole or in part — if you materially breach these Terms, if required for security or legal reasons, or as permitted by the Master Agreement. You may stop using the Service at any time.

On termination of a subscription, the license in Section 4 ends and access is withdrawn. We will make School Data available for export for a limited period and then delete or anonymize it as described in the Privacy Policy and the Master Agreement, unless retention is required by law. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

16. Changes to the Service or Terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Changes take effect when posted, and your continued use of the Service after that means you accept the updated Terms. We may also modify, add, or remove features of the Service over time.

17. Governing law & disputes

For Schools with a Master Agreement, the governing law and dispute-resolution terms of that agreement control. In the absence of a Master Agreement, these Terms and any dispute arising from them are governed by the laws applicable to PianistDesk’s place of establishment, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the competent courts of that place, except where mandatory local law gives you the right to bring proceedings elsewhere. Nothing in these Terms limits any non-waivable statutory rights you may have as a consumer.

18. General

• Entire agreement. These Terms, together with the Privacy Policy and any Master Agreement, are the entire agreement between you and PianistDesk regarding the Service.
• Severability. If any provision is held unenforceable, the rest remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices to you by email or within the Service; you may send notices to us at the address below.

19. Contact

Questions about these Terms can be sent to: